I originally wrote this post over 6-months ago with every intention of returning to add to it before posting. It goes without saying that my first year-and-a-half as a supervisor in a library has been busy but it has also been rewarding and fun! I don't have anything to add but it all still holds true.
There is nothing quite like starting a new position as a manager during a pandemic, especially when we have all been on a roller coaster this year.
Here are a few things that I have learned along the way:
1. Empathy goes a long way.
People, no matter who they are or what they do, want to feel seen and heard. This goes for staff as well as patrons. I started supervising during a pandemic and the experience has been enlightening. Staff, and patrons, might be content one day but on edge and upset the next day. Being able to be flexible and listen to concerns is the most important part of your job. If you feel like a therapist most days then you are probably doing something right.
2. Let your staff shine.
I loved storytime, I loved programming for kids, and I enjoyed working with the teens that came into my library. But, when I took the leap into management, it was with the knowledge that I would leave the programming in the capable hands of my librarians. I love supporting their interests and helping them shine at what they do best. This may mean stepping back and not trying to run the show. It may be difficult but, unless you plan to wear the title of micromanager proudly, it would be best to learn how to give up a little control.
3. Hiring is hard.
It is exciting to find fresh energy and to fill a staff vacancy, but it is also so hard. And I am not just talking about the pressure to find the right candidate. You may make one person's day by hiring them, only to disappoint and upset dozens of others by telling them they were not the one. Sure, it is part of the process, but it does not make it any easier especially when they are internal candidates you already know. Being open to sharing feedback and having hard conversations can help clear the air, while also showing respect for each and every one of them.
